About Capture
| “...Capture continually exceeds our initial expectations in all
areas: quality of data collected, timeliness of data
collection efforts, cost, and handling of special requests.
In addition, they have been willing to work within our
system rather than forcing us to conform to theirs...“
Chief Research
Officer |
Since 1991, Capture Information Services Group (Capture ISG) has
been an industry leader in the collection, analysis and
reporting of information aimed at developing the most effective
strategic decisions and solutions possible for our clients.
At the core of any of our services is the
collection of information. First, we listen to the needs of the
clients and end users. Then, we collectively determine a course
of action with inputs and outputs. Conducting opinion research,
market surveys and employee-related interviews are the services
we are most frequently asked about. However, many other
applications and services have been requested and delivered to
our clients over the years based on their challenges at the
time. CaptureISG clients find it useful that we are there for
the long haul or just whenever the client or end-user require those
services.
Our services are provided in 4 key business
areas:
-
Human
resource and workplace reporting
-
Market research and clear results
reporting
-
Customer service and sales skills
measurement
-
Technical writing for manuals and documentation
The Key to Our Success - The Capture Advantage
The key to Capture’s success has been our
emphasis on solutions - our ability to collect the best
information possible to make the most effective business
decisions. We work with our clients to define the best
methodologies to fit their needs and budget, then deploy our
expert team of phone interviewers, data miners, information
analysts and technical writers to provide the information needed
to make smart decisions.
Our two (2) in-house call centers work
seamlessly to provide greater efficiencies, increased
flexibility, and lower production costs.
In short, Capture offers a combination of
experience, expertise, state-of-the-art tools and techniques,
customization and reliability second to none.
More about the Capture Advantage
Capture Services
Capture provides the following services
within each business area:
Human Resource and Workplace Interviewing
and Reporting: Workplace, employee, exit interviews and new
hire surveys , inbound or outbound surveys, benefits and
compliance surveys, toll free access to call centers for
research purposes and complete private label services for
advertising agencies, management consultants and business
process outsource providers.
Market Research & Clear Results Reporting: Telephone, mail and web surveys,
opinion research, political and public policy surveys, brand awareness, image
studies, statistical analysis and presentation materials.
Customer Service and Sales Skills
Measurement:
Contact center or modified customer service shops,
communication skills, professional protocols, product knowledge,
sales aptitude, compliance, baseline and follow-up reporting,
agent/representative training profiles, trends. Services come
complete with representative level detail reports,
client-specific metrics for ongoing measurement of improvement
and isolation of training opportunities across the organization.
Technical Writing for Manuals and
Documentation: Professional
writers on staff craft your corporate communications into easy
to read and process-oriented documentation. Through technical
writing, we produce a variety of manuals with our clients input
including corporate policy, compliance, training guides and
more, all organized and tested with your staff to be accurate.
Our Clients
As our partners have over 40 years of
combined financial services background, we frequently work with
banks, brokerage firms and insurance companies. We also have
relationships with health care, hospitality, engineering and
consulting practices. Additionally, we service advertising
agencies and public relations firms seeking private label
research services for their end-clients.
