We have been using Capture as our primary
data collection service for almost two years. Capture continually
exceeds our initial expectations in all areas: quality of data
collected, timeliness of data collection efforts, cost, and handling of
special requests. In addition they have been willing to work within our
system, rather than forcing us to conform to theirs. Over the course of
our relationship we have ceased using any other service providers
because we have learned to rely on Capture to function more like a
partner in providing services to our clients rather than as a vendor
from whom we purchase a commodity.
Chief Research Officer
We needed a survey completed on short
notice and Capture, worked with us to make sure the survey was completed
without sacrificing on quality. Capture has performed two surveys for us
and we will look to them for our future needs as well.
Automotive Industry - Security &
Technology
We appreciated the way you made yourself
knowledgeable with our particular business and we felt comfortable that,
while you certainly knew your business, you were willing to work with us
to give us ownership of the survey.
National Manufacturer
The accuracy of your poll allowed the
campaign to make important strategic decisions which eventually produced
an election-day victory.
Political – US Senate
Capture is a technically innovative,
responsive and highly professional market research firm. It is also
extremely valuable to me to have a resource this strong in the local
market area. That, plus the opportunity to work directly with the firm's
principals, has made Capture an excellent partner for us.
Ad Agency/ Corporate Communications Firm
Capture was a pleasure to work with. We
found them to be very responsive and professional, able to understand
our industry and tailor their research to meet our unique needs without
a lot of time and input on our part. Each of the staff of Capture were
diligent in following up to ensure that they had enough information to
prepare a complete and accurate presentation that clearly uncovered the
areas we needed to address throughout our division.
Corporate Trust Banker
Capture was there for us every step of the
way. We had previously used them in another business line with great
results. When we extended that to a new line they helped us develop our
script, they made great suggestions on how to conduct a successful
survey, they had great ideas, but they wanted the process to be
customized enough to meet our specific needs. When we had deadlines,
they nudged us, but in a very diplomatic manner. The summary was concise
and the detail behind it in good order. We have incorporated the use of
client surveys as a metric for evaluation of our Client Service Reps and
will not hesitate to engage Capture again.
Bond Transfer Agent
Capture consistently goes above and beyond
the call of duty. It is always a pleasure working with the staff for
which no task is too big or small, producing the right answer is the
only option and meeting a deadline is never an issue.
Retail Banking Call Center
Capture has been an invaluable tool for
the company. Its ability to decipher and analyze data has been a
resource that is recognized for accuracy and integrity.
Consumer Finance Manager
