Capture logo: Employee and exit interviews, human resource interviewing and consulting, customer satisfaction surveys, customer service assessment, technical writing


Contact Us     Home    

About Capture: Employee and exit interviews, human resource interviewing and consulting, customer satisfaction surveys, customer service assessment, technical writingWhy Capture: Employee and exit interviews, human resource interviewing and consulting, customer satisfaction surveys, customer service assessment, technical writingCapture Services: Employee and exit interviews, human resource interviewing and consulting, customer satisfaction surveys, customer service assessment, technical writingCapture Case Studies: Employee and exit interviews, human resource interviewing and consulting, customer satisfaction surveys, customer service assessment, technical writingCapture Testimonials: Employee and exit interviews, human resource interviewing and consulting, customer satisfaction surveys, customer service assessment, technical writingCapture FAQ: Employee and exit interviews, human resource interviewing and consulting, customer satisfaction surveys, customer service assessment, technical writing



Capture Services: Employee, exit, satisfaction, HR surveys, interviews, human resources consulting and interviewing

Capture Services: Market research, customer satisfaction surveys, political polls, public opinion pollinguality assurance, retention surveys

Capture Services: Customer service assessment, measurement, service quality, quality assurance, retention surveys

Capture Services: Technical writing, policy, procedure, corporate, compliance, employee training manuals

Florida:
10 SE Central Parkway,
Suite 222
Stuart, FL 34994 
772.223.5400

Rhode Island:
601 Jefferson Blvd.
Warwick, RI 02886
401.732.3269 

Toll Free: 866.463.8638

Email



 

 

 

Case Studies

Our professional services are used by many different types of organizations for very different needs. Clients include banks and financial institutions, corporations, talent management and organizational change firms, survey companies, political candidates, third party consultants. 

National Retail Banking

Various services were required to look at operational units to address business process improvement. Working with operations managers in the phone bank and special projects teams, we conducted telephone interviews, research surveys, and mail surveys to address quality and compliance issues for this bank. The information management and methods used allowed us to target key areas for this leading institution.
 

Private Label for National Survey Center

CaptureISG provided support to survey readers of a series of national magazines, asking respondents to log on to the web to view products and discuss brand awareness and consumer preferences. Using our CATI systems and data capture methods, we were able to produce clear and concise results of our telephone surveys.
 

National Business Bank

To review advertising effectiveness, brand awareness and usage, we conducted telephone surveys, in concert with research previously collected from tracking studies. The survey data was produced quarterly measuring leading institutions in each market area, primary business banking relationships and what keeps those businesses banking with that institution
 

Human Resource Consultancies, Talent Management and Organizational Change Firms

Using combined systems and methods, we conduct third party, objective employee surveys, exit interviews, new hire research and other employment and workplace interviews to measure and understand workplace situations, employee defection, retention and satisfaction. Inbound and outbound call centers aid in providing clients high response rates. Data may be available real time to users along with trending reports and statistics. Data mining is used to identify issues that may not be evident on the surface but are important when looking at results sliced into smaller pieces. Knowledge discovery is the result of collecting this information from current or former employees.

In addition, through this interviewing process, we may be able to identify through high-level probing, issues which place an employer at risk or lapses in compliance. Alerts when applicable are communicated to a designated individual within the client firm for research and corrective action.
 

Mutual Fund Companies and High Net Worth Investors Services

With the corporate challenge of service quality measurement, CaptureISG was responsible for creating and managing services that included monitoring quality assurance, customer service assessment, mystery shopping and call observation programs. We also assessed agent product, policy and compliance awareness. After producing service baseline reports, results allowed clients to measure communication skills and sales aptitude of their front line customer service representatives and brokers.
 

Third party management consultants

Using our technologies including CATI (computer-aided-telephone-interviewing), we conducted market research field services, using our full service inbound and outbound call center, project management services, and results reporting including statistics, tab and banners and cross tabulations. Executive summaries prepared by our technical writing staff yielded actionable results for each of the varying business challenges presented.
 

Corporate Banking, Commercial Bank

The need for effective internal communications by this National Bank required the writing and production of corporate policy manuals, procedure manuals, compliance guidelines, produce employee handbooks. Working with the actual users of the information and systems, step-by-step desktop procedures and departmental manuals were created and updated quarterly or as needed.

 


About Capture | Why Capture | Services | Case Studies | Testimonials | FAQ | Contact Us | Home

Employee Surveys & Engagement | Market Research & Clear Results Reporting
Customer Service & Sales Skills Measurement | Technical Writing for Manuals & Documentation