FAQ
Q. Who is Capture Information Services
Group (CaptureISG)?
A: CaptureISG is a privately owned company with offices in
Stuart, Florida and Warwick, Rhode Island. Since being founded
in 1991 by Stuart H. Marion, CaptureISG has developed many
capabilities to assist our clientele with short- or long-term
resources that require a call center, data processing,
management reporting capabilities, IT solutions, technical
writing and knowledge discovery tools.
Q: How is CaptureISG different than other
research or management consulting firms?
A: We are a resource that is used as your short- or
long-term business solution. We act as not only your service
provider but as an extension of your organization or simply your
back office. We do this by participating in a dialogue that
focuses on the needs of each client challenge and matching each
of those needs with our human assets and the appropriate
technologies to ensure your success.
Q: What type of clients do you typically
work with?
A: As our partners have over 40 years of combined financial
services background, we frequently work with banks, brokerage
firms and insurance companies. We also have relationships with
health care, hospitality, engineering and consulting practices.
Additionally, we service several advertising agencies seeking
private label research services for their end-clients.
Q: Do you sub-contract work to other
providers?
A: No. All services are performed in-house under our
supervision.
Q: Why should we consider outsourcing or
sub-contracting our employee-related surveys?
A: There are several key-issues that immediately come to
mind:
As a third party, an unbiased perspective
encourages the respondent to speak openly when discussing
sensitive issues;
-
We can conduct interviews with your
staff in confidence;
-
A consistent process is followed company
wide;
-
An external resource achieves higher
participation rates;
-
By utilizing a third-party provider, you
remove internal bias from the data-gathering and reporting
processes;
-
Changes to the survey script and data
can be made seamlessly into our interviewing technologies;
-
We provide inbound numbers so
participants are able to conduct interviews at their
convenience or schedule a time for a callback with one of
our interviewers;
-
Current or former employees are more
inclined to share with an external interviewer their plans
for filing a lawsuit or other action;
-
Interviews are conducted after hours by
phone when people are free to talk candidly about their
experiences;
-
Data is collected consistently
regardless of internal work issues that HR professionals
need to deal with. Your resources may tend to other
priorities;
-
Professional interviewers possess the
necessary listening and probing skills and understand the
processes needed for successful data capture.
Q: What types of research does CaptureISG
perform?
|
Financial Services
Companies |
HR Related |
General
Research |
- Advertising Effectiveness
- Branch Visit Experience
- Brand Awareness and Tracking Research
- Call Center Follow-up
- Compliance Awareness
- Customer Service
- Defection Research
- Fee Structure
- Market Competition
- Post Transaction
- Product & Policy Knowledge Assessments
- Product Knowledge
|
- Compliance or Risk
- Employee Attitude
- Employee Engagement
- Employee Satisfaction
- Exit Interviews
- Institution Satisfaction
- New Employee Perspectives
- Organizational Assessment
|
- Brand Performance
- Customer Loyalty
- Customer Satisfaction
- General Opinion Research
- Market Share
- Product Assessment
- Vendor Satisfaction
|
Q: How will a relationship with
CaptureISG benefit my management team and our company?
A: Your managers should be allowed to focus on improving
communication, quality, customer satisfaction and workplace
issues. Utilizing CaptureISG as your preferred provider frees up
your managers to focus on their core responsibilities while we
perform the information gathering and data related tasks.
By choosing CaptureISG, you can focus on your core business,
knowing that as your business needs change, additional
CaptureISG resources will be readily available to you to support
ongoing growth.
Q: What types of reporting can we expect
following a research or HR campaign?
A: Your data should be provided to you in a fashion that works
for you! From our systems, we can export data into almost any
format and deliver those results in a timely fashion. You can
elect to receive a data table with the results, a spreadsheet, a
statistical data-file (SPSS) or you may choose to have the
results interpreted by our team and have a top line or detailed
analysis provided. We can include charts, graphs, statistical
tables and cross tabs.
Q: What makes your services unique?
A: We are not pulling products off of a shelf; we work with our
clients to create a process to seamlessly outsource all or a
portion of their knowledge capture or human resources
interviewing and feedback campaigns. With nearly 20 years
experience in meeting or exceeding client needs, we understand
the ongoing challenges facing businesses today.
Q: How do you arrive at pricing for your
services?
A: To remain competitive and also attractive to our clients,
we listen to their needs which include any budget constraints
and arrive at a solution that is a win-win for all parties. We
typically price on a project basis, unit cost or where needed at
an hourly rate.
Q: Why should we consider using your call
centers for conducting interviews?
A: CaptureISG is a time-tested and objective third party.
When we contact current or former employees, customers, vendors,
etc., the fact that we are not “an insider” encourages the
interviewee or respondent to be forthcoming with their opinions,
issues, suggestions or critical reports. And from a data
perspective, our survey results are more qualitative as we
collect both metrics and verbatim responses to most questions.
Our experienced, professional interviewers are trained in
building rapport and the use of probing and listening skills to
get to the root cause of an issue. Our methodologies allow us to
collect thorough, detailed, and actionable intelligence for our
clients.
Q: How can I find out more about
CaptureISG?
A: We are always hoping to connect with people that are
interested in exploring options with us. You may call us
toll-free at 866-463-8638 and ask to speak to one of the members
of our Client Services Team or visit our website at
CaptureISG.com.
Q: How does CaptureISG perform
interviews?
A: For Human Resource services, the majority of our
interviewing is conducted via telephone utilizing our
inbound/outbound calling services. Interviews can also be done
using secure client websites while others use our in-house
systems to capture responses. Our clients have many
different preferences. As a provider, we utilize the best
methods available to meet client data and cost requirements. All
calls are handled by our personnel; we do employ interactive
response systems to collect information for our clients.
Q: Is there a standard set of questions
to ask or can we include questions important to us?
A: While there are some standard questions that are
generally asked, the end result will include a survey
questionnaire that is designed to address each of your issues.
Through our planning and discussions, we help you to plan a
strategy for collecting the information most critical to your
business or workplace. A CaptureISG liaison will work with you
to organize your interview tool so that it makes sense and is
designed in a fashion that yields the information you seek.
Q: Are there any other reasons to
consider CaptureISG as our go-to resource?
A: Just to name a few…
-
Benefit of experience – Experts in many
forms of information collection and reporting for more than
18 years.
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Interviewers experienced in probing to
get the “Because” from the interviewee. Collecting
actionable intel is what we do best!
-
Enhanced training of our staff enables
us to get the best quality of responses through multiple
levels of probing.
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Flexibility in approach – as a full
service provider for all types of interviewing, we can use
our systems or yours to collect the information.
-
Inbound and outbound interviewers
available to take calls daily.
-
Private label toll free numbers
available
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Multi-lingual interviewers available.
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Redundant call centers for business
continuity.
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On-site data managers, auditors, team
leaders and technical writers to produce the results of your
employee interviewing.
-
Senior partners experienced in HR, data
management, call center services and data integrity
available to all clients 24/7/365
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Client services – CaptureISG will
actually deliver the client services that most other
companies just promise. We take pride in managing each
relationship. Your project will be handled professionally,
data collected accurately and reporting designed with you to
meet your needs. It’s what we do!
