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Why Capture
"Gaining knowledge is not just about collecting and
analyzing information. Some companies try to conduct
research internally, but lack the
resources, experience or expertise to develop the best
information or use it to make the best decisions.
Capture ISG is about applying almost 20 years experience and
expertise to customize programs using the latest tools and
techniques to develop the information needed to make the
best decisions possible." Stuart H. Marion, Managing
Partner.
| "...The owners at Capture ISG are hands on and when you give them a project, you
know they are going to stay personally involved,
beginning to end. The people at Capture ISG are
understanding and forgiving when I have made mistakes
and missed my own deadlines, but asked them to try to
hit theirs..." |
Answering "Why Capture"
involves 2 issues: 1) Why outsource, and 2) What makes Capture
the best choice.
Why outsource?
By choosing CaptureISG, you can focus on
your core business, streamline internal efficiencies and excel
in client satisfaction. CaptureISG partners, managers and team
leaders work with you to create the processes to deliver the
needed services seamlessly and cost effectively. And as your
business needs change, additional CaptureISG resources will be
readily available to you to support ongoing growth through this
insightful relationship.
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Experienced project managers assist with design and
execution of the program.
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Objective third-party collection conveys impartiality and
confidentiality to the respondent, allowing collection with greater depth of information.
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As a third party, an unbiased perspective encourages the
respondent to speak openly when discussing sensitive issues
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An external resource achieves higher participation rates
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Changes to the survey script and methodology data can be
made seamlessly into our interviewing technologies
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Third-party providers are more likely to possess the
interviewing and probing skills and understand the process
needed for successful data capture.
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It allows you to focus on your core business.
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There is no need to staff up with qualified researchers and
data processing talent.
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An objective resource allows for a clear and impartial
evaluation of the data.
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Methods and operations are continuing in the background and
are not impacted by your business climate.
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Consistent data capture methods are employed.
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Your staff can be better utilized building business
relationships, supporting their internal or external clients and performing other necessary business
functions.
What Makes Capture Your Best Choice?
Capture is a resource that is used as your
short or long term business solution. We act as not only your
service provider but as an extension of your organization or
simply your back office. We do this by participating in a
dialogue that focuses on the needs of each client challenge and
matching each of those needs with our human assets and the
appropriate technologies to ensure your success.
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Team expertise: Our management
team consists of professionals in data collection and
analysis, human resource consulting, survey research,
information technology, marketing research, and technical
writing. Inbound and outbound interviewers available
to take calls daily. Interviewers experienced in probing to
get the “Because” from the interviewee. Collecting
actionable intel is what we do best! Multi-lingual
interviewers on staff.
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Benefit of experience: Experts in
many forms of information collection and reporting for more
than 18 years.
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Client services: CaptureISG will
actually deliver the client services that most other
companies just promise. We take pride in managing each
relationship. Your project will be handled professionally,
data collected accurately and reporting designed with you to
meet your needs. It’s what we do!
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Flexibility in approach: As a
full service provider for all types of interviewing, we can
use our systems or yours to collect the information.
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Solution orientation:
offering the widest range of
state of the art technologies to provide services to client
specifications. Our goal - making sure you have the most
useful information possible, and translating that
information into the best decisions to further your business
goals. We are with you every step of the way in making sure
you not only have the best information, but the best plans
and processes to use it.
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Customized programs: based on
needs and budgets with the ability to offer many options and
the flexibility to alter programs as necessary. We are not pulling
products off of a shelf; we work with our clients to create
a process to seamlessly outsource all or a portion of their
knowledge capture or human resources interviewing and
feedback campaigns. We continually listen and adapt to
those needs, bringing our experience and services to the
table to develop a program that delivers results and allows
our clients to continue to run their day to day business.
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Two toll free in-house call centers: in 2
locations to maintain higher quality control, lower costs,
business continuity and the ability to modify programs
quickly, as necessary.
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Time-tested and state-of-the-art resources: dedicated
to providing the highest quality, most cost-effective
services possible, with a long history of client satisfaction
resulting from work delivered on time, on plan, and within agreed
budgets.
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Reliable, accountable professional management:
including supervision by senior managers or partners on all
projects, direct and empowered liaisons assigned to each
relationship, and complete security to protect your data at all
times.
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Cost effective pricing and fast
turnaround
The Capture Call Center - the
Heart of Our Operation
Capture is a full service call center that is
used to conduct surveys and in-depth interviews that can be done
on a confidential basis by request. We offer both inbound
and outbound research services. Whether you are a management
consulting firm or an end user, we work to make the decision to
outsource this service seamless. Some highlights of our
system and process:
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Calls may be answered using your
identity
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Individual toll free numbers are
provided for call in research
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Multilingual researches are available
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Management reporting
includes statistics, tabs and banners
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Telephone and web-based research
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Information processing for paper data received
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Executive report writing using certified
technical writers for clarity
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Reporting results that include your
brand if private label is required
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